Privacy Policy

This Privacy Policy explains how Pharmazon B2B Portal Pvt. Ltd. ("Pharmazon", "we", "us") collects, uses, shares and protects personal information when you visit this page or submit an enquiry for PCD pharma franchise or third party manufacturing. By using this website or submitting a form, you agree to this policy.

1. Who we are

Pharmazon operates www.thepharmazon.in, a business-to-business (B2B) marketplace that connects franchise seekers, distributors and brand owners with pharmaceutical companies and contract manufacturers in India. We do not manufacture, sell or distribute medicines ourselves.

2. Information we collect

Information you give us when you fill in an enquiry form or contact us:

• Name, mobile number, email address and city / district
• Your requirement (PCD franchise or third party manufacturing), selected categories or products, query type and any message you write
• Any details you share with us on WhatsApp or email

Information collected automatically when you use the page:

• IP address, browser type, device type and the date and time of your visit
• The page address and campaign details that brought you here (for example UTM source, medium and campaign, Google click ID or Facebook click ID)
• Small preferences stored in your browser, such as whether you have already seen or submitted the enquiry popup

We do not ask for, and you should not send us, sensitive personal information such as bank details, passwords, health records or government ID numbers through the enquiry forms.

3. How we use your information

• To understand your requirement and connect you with suitable verified pharma companies and manufacturers
• To contact you by phone, WhatsApp, SMS or email about your enquiry, quotes and related offers
• To provide customer support and answer your questions
• To measure which advertisements and campaigns bring enquiries, and to improve this page
• To prevent spam, fraud and misuse of our forms
• To comply with applicable laws and respond to lawful requests from authorities

4. Who we share your information with

Because our service is to connect you with suppliers, your enquiry details are shared with pharmaceutical companies and manufacturers listed on Pharmazon that match your requirement, so that they can contact you with quotes and offers. These companies are independent businesses and handle your information under their own privacy practices.

We may also share information with:

• Service providers who help us run our business, such as hosting, email, messaging and analytics providers, only as needed to perform their services
• Advertising platforms such as Google and Meta, in the form of conversion and campaign data, to measure ad performance
• Government bodies, courts or law enforcement when required by law
• A buyer or successor in the event of a merger, acquisition or sale of our business

We do not sell your personal information.

5. Cookies and tracking

This page uses browser storage and may use cookies and similar technologies to remember your preferences, keep track of the campaign that brought you here and measure advertising performance. You can clear or block cookies and site data in your browser settings. Some features, such as not showing the enquiry popup again, may not work if you do.

6. How long we keep your information

We keep enquiry information for as long as needed to serve your request, follow up on it and meet legal, accounting and dispute-resolution requirements. When it is no longer needed, we delete or anonymise it.

7. Security

We use reasonable technical and organisational measures to protect your information, including restricted access to stored enquiries. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you may:

• Ask what personal information we hold about you and how it is used
• Ask us to correct or update inaccurate information
• Ask us to delete your information, where we are not required to keep it
• Withdraw your consent to be contacted about offers at any time
• Raise a grievance about how your information has been handled

To use any of these rights, write to us at the email address below. Please note that we cannot recall information that has already been shared with a supplier; you may contact that supplier directly.

9. Children

This website is meant for businesses and individuals aged 18 and above. We do not knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the website after changes means you accept the updated policy.

11. Contact and grievances